Empathy is a broad concept that refers to the cognitive and emotional reactions of an individual to the observed experiences of another. Empathy is the ability to understand someone else’s feelings and experiences. Empathy is a construct that is fundamental to leadership.
Also In 2016, the Harvard Business Review released the Empathy Index, highlighting the top most empathic companies. You will be surprised to know the findings, According to their research, the top ten most empathic companies outperformed the bottom ten by at least 50% in productivity, earnings and growth.