Empathy is a broad concept that refers to the cognitive and emotional reactions of an individual to the observed experiences of another. Empathy is the ability to understand someone else’s feelings and experiences. Empathy is a construct that is fundamental to leadership.
Also In 2016, the Harvard Business Review released the Empathy Index, highlighting the top most empathic companies. You will be surprised to know the findings, According to their research, the top ten most empathic companies outperformed the bottom ten by at least 50% in productivity, earnings and growth.
Through various researches it has been proved that helps in workplace productivity, as satisfied and happy employees work to their full capacity in execution of their duties.
Once employees are in a comfortable environment and can keep their opinion openly they are better to collaborate for success.
Human connection is a powerful source of meaning and motivation, when leaders utilize empathy in the workplace, they inspire employees to come up with the innovative ideas.
To foster the empathetic work culture in an organization it is important to understand that what has been said and what has not been said which is directed towards the non- verbal communication of employees which helps to know better about their prospective, feelings, values and Situations.
the team members by Expressing compassion and warmth at the appropriate times, like empathizing with their challenges at work e.g. “I realize how complicated it is.”
Also:-
a) During a process or project, ask for details and provide clarity to ensure the whole team is set up for success.
b) Ensure everyone feels empowered and confident to achieve their goals.
c) Share ideas, bring enthusiasm and motivate and inspire the team
Empathic communication involves emphasizing “how” a message is delivered, especially when it’s a difficult one.” For e.g. providing feedback - Empathetic communication helps in acceptance of the areas of improvement and at same time keeps them motivated toward task completion.
The ability to consider and understand the perspective of other, understanding their point of view without being judgmental even in worst case scenarios where you disagree.
(There could be many times when you have been through where you were stating your POV but the other person communicates like NO NO NO wait NO?)
One vital step towards corporate empathy is the willingness to listen and an openness to engage in conversation that prioritizes the well-being of the person you’re talking to.
That can be done by asking thoughtful questions which indicate you the listener is genuinely curious. By being present and communicating it by non-verbal ques, by repeating the sentence back to the person speaking to show you are actively listening, one can show empathetic listening through these ways. .
Look around the level of encouragement, motivation & appreciation in your workplace, the no. of supporting hands one is receiving in difficult times. The more the no. Of hands and the more is empathy.